General

Great to see you on our website: www.change-artwear.com.

In order to make sure there are no misunderstandings about visiting, using and placing orders at our website, we have set up the following terms and conditions. Take your time to read them, fully understand them and finally agree to them, cause all use of our website or the purchase of any product is bound by them.

Despite the commitment to make sure that the information available on the website is accurate and regularly updated, CHAN.GE Artwear cannot be hold responsible for the correctness, completeness, accuracy or timeliness of the information on the site, for example descriptions of products, services, prices and/or indications of availability which are mentioned on the website. 

These terms and conditions are subject to change from time to time, such changes to be effective from posting on the CHAN.GE Artwear website. We will update our website with the most current terms and conditions at all times.

This website is owned by CHAN.GE Artwear, located at Donker Curtiusstraat 5, 1051 JL, Amsterdam.

These terms & conditions are made according to and overseen by the Dutch law and are submitted to the exclusive jurisdiction of the courts of The Netherlands. These terms & conditions are deposited at the Chamber of Commerce at Amsterdam: KVK 61330833.

Orders

All orders are subject to acceptance and availability. CHAN.GE Artwear offers products for sale that are in stock and available for dispatch from our warehouse. Occasionally, however, we may be waiting for shipments from our suppliers. May it occur the item is sold out please sent an email to info@change-artwear.com, to receive the updated information. Note that items in your shopping basket are not reserved and may be purchased by other customers during the your order process on the website. Please be advised that once an order has been finalized we are unable to make any modifications or cancellations. CHAN.GE Artwear made every effort to display the colors of the products as accurate as possible shown at the website. However, as computer monitors vary, CHAN.GE Artwear cannot guarantee that your monitor’s display of any color will be completely accurate.

Payment

Payments can be made by Ideal, PayPal, Amex, Visa, Mastercard, Maestro, Sofort and Giropay. 

Please note that CHAN.GE Artwear will not be liable for any fees or charges that may be applied by a customer’s bank in respect of any transactions made on www.change-artwear.com. All credit card details used for purchasing on are processed using a secure online payment gateway that encrypts your card details in a secure environment. CHAN.GE Artwear will not keep your payment details on the website or on his customer data base due to privacy policy of his customers. When you have questions about a payment please send an email to info@change-artwear.com.

Currency

All prices mentioned on the website are in Euro’s and are inclusive of VAT at the applicable rate.

Delivery

CHAN.GE Artwear provides worldwide shipping. If your country is not available while placing your order, please contact us at info@change-artwear.com. All deliveries will be made through DHL standard delivery. In case your address is not listed at DHL we will find an alternative to make sure you will receive your order. We will provide email track and trace service for all shipments. All shipments are insured upon delivery adres. Unfortunately we cannot deliver to P.O Boxes due to the high value of the goods and the requirement of a signature upon delivery.

Delivery costs

The Netherlands:    

7,50

Euro

Europe: 

14,99

Euro

Worldwide:

34,99

Euro


Delivery time

All our products are handmade. If you order a product which is in stock, we maintain the following delivery times:

Europe

1-2

Weeks

Worldwide: 

2-3

Weeks

Estimated delivery times are to be used as a guide only and commence from the date of dispatch, CHAN.GE Artwear is not responsible for any delays caused by destination customs clearance processes or problems with the post order companies.

If a delay of any kind occurs, we will inform you by email.

Import & custom duties

International orders may attract taxes or duties applied in the country where the order is delivered. These charges must be paid by the recipient of the order and are not the responsibility of CHAN.GE Artwear. Please contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Our liability

In the event of any unforeseen circumstances (such as lorry breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative delivery timeslot or date. We will not be responsible for any losses (including loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation) incurred due to a delay in delivery arising out of any cause beyond our control.

Return policy

If you want to return you purchase you can do so within 14 days after your order has been delivered to the delivery address. In order to process your return correctly, you can inform us by sending an email to info@change-artwear.com. To sent you return please follow the below procedure:

Fill out the return form, wrap the items carefully in the original packing and enclose the return form, this way we will know who to refund to. Ship your parcel by any post order company. Your money will be refunded within 14 days after receiving the returned goods. We will refund you what you paid for your order but not the taxes or delivery charge.

Should you receive an item which has a technical default, please contact us immediately via email at info@change-artwear.com describing the defaults and adding pictures of the default. All faults must be reported within 48 hours of receipt of the goods. After assessment and we classify it as a technical default we will take care of all costs: taxes and delivery costs. Your item will be replaced based on availability. May it occur the item is not available anymore we will inform you by email to sort out the best solution. Please note that wear and tear of items will not be classified as faulty and therefore cannot be returned.

Note the return policy is according to the Dutch law. In case of any dispute, parties shall first try to solve their disputes based a mutual trust. Failing that, any and all disputes between the customer and CHAN.GE Artwear, in connection with or related to an agreement or these conditions, shall be submitted to the competent court in Amsterdam. Meaning the law of the Netherlands shall govern the relationship between the customer and CHAN.GE Artwear.

Cleaning, ware and care

Due to the variety of our products we provide this information at each product on our website.

Warranty and repairs

CHAN.GE Artwear guarantee the photo prints used for our products will last at least for 30 wash treatments if the correct washing procedure is used. For your convenience we have provided this information at each product placed on the website. Besides the photo prints we also guarantee the chains used will stay in their original color. The products which are edited with paint, the paint will fade while using, this is a natural process which actually gives the products the so desired worn look.

Although we take the upmost care to make sure your products will be in perfect condition it can happen you need a repair. For us to investigate, evaluate and offer the best solution you can sent an email to info@change-artwear.com explaining the problem, preferably with additional pictures.

Costumer care

Although we take the upmost care to provide you with the best product, delivery and service it may happen you are not satisfied. Please contact us by email info@change-artwear.com with your recommendations or complains. CHAN.GE Artwear is a member of the European commission of Dispute: https://webgate.ec.europa.eu.

Privacy

Please check out the separate privacy policy.

Intellectual rights, copyright and trademark

Your use of the websites and its contents grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights relating to the Content (as described in the Content section below), including all HTML and other code contained in this website. All such content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this site are protected by national intellectual property and other laws and international agreements. You are permitted to use the content only as expressly authorized by CHAN.GE Artwear and/or its third party licensors. Any reproduction or redistribution of the above listed content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, You may electronically copy and/or print from the Website solely for personal, non-commercial purposes related to placing an order or shopping on the Website.

Content

In addition to the Intellectual property rights, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this website. CHAN.GE Artwear tries to ensure that the information on this site is accurate and complete. CHAN.GE Artwear cannot guarantee the content is accurate non error-free. We always recommend that all users of the Internet ensure they have up-to-date virus checking software installed. CHAN.GE Artwear reserves the right to withdraw any content from this website any time and without reason. Property, software and content of and displayed on CHAN.GE Artwear, cannot be used for any commercial end. Nor for any advertising activity on your own website. This website is for your personal use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this website.

Use of the website

You agree that you will be personally responsible for your use of CHAN.GE Artwear website and for all of your communication and activity on and pursuant to this website. We reserve the right to deny you access to the website at any time, without any notice. If we conclude, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated CHAN.GE Artwear, we may deny you access to this website on a temporary or permanent basis and any decision to do so is final. The use of this website is at your own risk.

Infringement notices

We respect the intellectual property rights of others and require that our users do the same. If you believe your work is being used in connection with our Website in a manner that constitutes copyright infringement, or you believe your rights are otherwise infringed or violated by anything on the Website, please notify us by sending an email to the following address: info@change-artwear.com.